No, There is no hidden fee or any additional subscription you will need to pay. Everything is available in the Instant On software by default. No surprises or recurrent costs.
It’s important to mention that you also have access to a Cloud portal to manage your wifi from anywhere, and you don't have any additional cost for that.
All the Access Points in our store can be powered in two different ways. Using an AC power adapter, which is like a regular power supply as you have on any other electronic at home. Another option is using "Power over Ethernet (a.k.a PoE)" which is a network standard to provide power using a network cable. In this case, you can run a network cable up to 300ft from your power source to the Access Point. If considering the PoE, you also have two options ta can be used as a power source, a Power Injector or a Switch that has PoE capabilities. We have both in the store, Power Injector is offered as an option when selecting the Access Point, and the Switch 1930 has the PoE capabilities.
By default, the Access Point comes without any power supply because sometimes you already have a power source in your network (i.e. a Switch PoE), in this case, you will not be paying for something you will not use.
Yes, we offer a variety of different Access Point models in order to meet your needs according to each area of you home, and all different model will operate in the same cluster, sharing the same configuration.
For example, you can have an Outdoor AP17 to cover your backyard, an AP11 on the upper floor covering the bedrooms and an AP12 in your home office. All 3 different AP models will operate together and all users will be able to move between these 3 APs without any interruption.
Aruba, a Hewlett Packard Enterprise company, is a recognized industry leader in network solutions for years. Aruba has repeatedly been recognized by third-party analysts as a leader in Wi-Fi, switching, SD-Branch, and a visionary in Networking solutions. The world’s largest companies rely on Aruba to provide a secure, AI-powered edge services platform that spans across campus, branch, data center, and remote working environments for a single operational experience.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email contact@troublefreeconnect.com with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide you the instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
For more information, check our Refund Policy HERE
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